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Customer Service Executive

Location: Greater London, City of London, London

Salary / Hourly Rate: £22000 per annum

Date posted: 23/01/2018

Expertise: Commercial

Job Title: Customer Services

Type of Contract: Permanent

Ref: J600

Customer Service Executive Required

Immediate Start- Immediate interviews

Based in Tottenham Hale

Perm Salary: £22k annual salary

Monday to Friday
8:00am-16:00pm (Week 1)
9:00am-17:00pm (Week 2)
10:00am-18:00pm (Week 3)
11:00am-19:00pm (Week 4)

Saturday
9:30am-13:30pm - this is once a month with 1/2 day off in the week

Primary purpose of the role:

Reporting to the Customer Service Team Leader working in the call centre within the customer service
team. Providing excellent customer service levels to a wide range of customers at both a local and national
level. Liaising with suppliers to ensure that a continuous service is provided. Creation and maintenance of
customer records using a bespoke Customer Relationship Management system; daily liaison with all other
employees of the company to ensure the smooth flow of information and provision of high customer service
levels. Creation and update of spreadsheets using Microsoft Excel.

Key Accountabilities

1. To provide high levels of customer service at all time to clients.
2. Deal with incoming telephone enquiries and orders.
3. Liaise with suppliers by telephone and email, ordering products and services.
4. Accurate upkeep of electronic records using bespoke CRM system Microsoft packages.
5. Organising a wide variety of services involving the collection of waste.
6. Completing internal forms to ensure we accurately invoice customers.
7. Provide detailed information to the Customer Service Team Leader as and when required.
8. Daily liaison with other members of the team to provide information and ensure that customers
receive excellent customer service and suppliers provide consistent services.
9. Assisting in the procurement of services from suppliers.
10. To undertake tasks and projects as agreed that are within jobholders experience, skills and
capabilities.

Performance Indicators

• Meeting KPi targets in accordance with business requirements.
• Accurate record keeping.
• Successful liaison with both customers and suppliers.

Skills required:

Excellent communication skills
Ability to work alone and in a team
Able to plan and prioritise as required
IT Literate

Desirable skills:

Experience of working in a busy customer service
Dealing with internal and external supplier relationships
Experience of creation and maintenance of both paper & electronic filing systems

Experience Required:

To have experience of successful liaisons with both customers and suppliers
Evidence of achievement within a commercial environment
Results orientated performance

For more information please feel free to call 0121 3149 118 and speak to Anisah

Apply Now

118 Recruitment Solutions

Crown House
123 Hagely Road
Edgbaston
Birmingham
B16 8LD
T: 0121 3149 118
F: 0121 4011 181
E: info@118recruitment.co.uk